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Frequently Asked Questions

 
 
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How does the proof process work?

Once you have placed your order, you will receive view-only digital proofs via email. The 1st round of minor changes will be made at no additional cost, prior to final approval for printing process. A $15.00 non-refundable fee will be added to your order for any subsequent proofs, after the initial one. Please realize the longer the approval process takes, the longer the completion process will take.

 

Can I see a proof before I place my order?

Your order must be placed before a proof can be created.

 

How long will it take to receive my proof?

Proofs can take 1-3 business days to be created; our Design team will email you the proof file once it is ready.

 

How long does it take to process an order?

We recommend ordering your invitations 6-8 weeks prior to your preferred mailing date to accommodate the printing, production and quality control process and delivery to you. Printing and processing time for ready 2 print orders take approximately 2 weeks after final proof approval. Commissioned/couture design orders is dependent on the specific design, printing technique(s) used, and the number of items ordered. A design with letterpress printing and/or foil stamping takes approximately 4 weeks to produce, while flat printing is ready to ship in approximately 3 weeks. The addition of laser cutting or calligraphy will add approximately 2-3 more weeks to the printing of your design.

 

Can I add items to my order or change my order once I submitted it?

Please contact us by email at hello@byRNDS.com to see if this will be possible. It will depend on what you are ordering and how far the order is in the process. Additional charges may apply to make changes to an order.

 

can I cancel my order?

Since custom or personalized orders are immediately sent into production once you approve and Sign Off on your designs, therefore they may not be cancelled without a fee.

 

can I expedite my order?

Rush production for custom design projects is available for an extra charge and typically reduces printing time by half. Rush shipping options are also available. Upon ordering, please select the option best suited for your timeline.

 

Is there a full list of your fonts/motifs/papers?

We would be happy to discuss additional design elements. Please contact us at hello@byRNDS.com.

 

Can I get paper samples?

Yes – our team will be happy to place a sample order for you. Please have the SKU numbers ready when you call; you can request up to 3. There is a $5.00 shipping charge for stock samples that are shipped via UPS Ground within the USA; if you need UPS Next Day Air, there is a $20.00 shipping charge. If your samples are shipping outside the USA, please request a price quote from our team for the shipping charge.

 

Can I get wedding invitation samples?

Yes – our team will be happy to place an Invitation sample order for you. Please have the SKU numbers ready when you call; you can also order these via our website. Prices vary. Please realize, these samples will not be wording specific to you, they are general or will be unprinted. There is a $7.00 shipping charge per 3 sample orders that are shipped via UPS Ground within the USA; if you need UPS Next Day Air, there is a $20.00 shipping charge. If your samples are shipping outside the USA, please request a price quote from our team for the shipping charge.

 

 

 

 

 

 

 

 

Can I order by TELEPHONE oR email or only via website?

Which ever method works best for you, works for us. We can take orders by phone. Please email us at hello@byRNDS.com and one of our helpful experts will contact you and guide you through the process. Please note when placing your order via phone, a credit card and an email address will be required to send you a receipt and tracking number.  If your order is placed via email, we will send a PayPal request for payment for security purposes. You can also place orders through our website. NOTE: Your email address will never be used for soliciting or sold.

 

Can you print guest addresses on my invitation envelopes?

In most cases, yes we can print coordinating guest addressed envelopes. Please indicate this request in the special instructions. Once we receive your order, we will email you a price quote for this service and provide you with an Excel spreadsheet to fill out.

 

Can you custom design lined envelopes for my invitations?

In most cases, yes we can design a custom liner for your envelopes, at an additional charge. If it is not listed as an option with the design, please indicate this request in the special instructions. Once we receive your order, we will email you a price quote for this service and provide you with 2-3 options, depending on the invitation design.

 

How much postage will I need for my invitations?

We recommend that you bring your finished ensemble to the Post Office to be weighed and measured for the appropriate postage. Additional postage may be required for larger items, including embassy, royalty, duchess or marquis items, large square, small square, size 7 and size 9 sizes.

 

Can I get a price quote for something custom or not shown on your website?

We would be happy to work with you to create a custom order. To receive a price quote, please email at hello@byRNDS.com with the following information: 

• Your name
• Email address
• Shipping address (no PO Boxes) 
• Phone number
• SKU number or a description of what you would like to order
• Quantities (must be in increments of 25 pieces; for the best price per piece, we recommend ordering in increments of 100) 
• Printing method
• Ink color
• Envelope liner (if wanted) 
• Text to be printed on each item
• Will you be providing artwork? If so, please provide the high-resolution file so that we can have it evaluated for suitability for printing. 


The following information is helpful so that we can offer suggestions if the quote is out of your price range or if the lead time is too long: 

• What is your budget for this project? 
• What is your timeframe to receive the order? 
• What is your event date (if applicable)? 

Please allow approximately 2-5 business days to receive your price quote. Additional time may be required depending on the complexity of the order. 

If you have questions, please feel free to contact our team. Contact us at  hello@byRNDS.com.

 

How does sales tax work?

We charge sales tax on orders that are shipped within Georgia; the current tax rate is 7.75% for our Alpharetta, Georgia Design Studio.

 

What payment methods do you accept??

We gladly accept Visa, MasterCard, Discover and American Express. You can also use PayPal on our website.

 

What shipping method do you use?

We try to ship the most cost efficient method. UPS, FedEx or USPS except in the case of APO/FPO shipments, which are sent via USPS. 

 

How is my order packaged?

Your order will arrive beautifully presented in RNDS labeled boxes, which is packed for shipping with air pillow packs for protection and an outer shipping box.

 

I have received my order. I have questions. 

We are here to help. Please contact hello@byRNDS.com.