How does the proof process work?
Once you have placed your order, you will receive view-only digital proofs via email. The 1st 2 rounds of minor changes will be made at no additional cost, prior to final approval for printing process. A $20.00 non-refundable fee will be added to your order for any subsequent proofs, after the initial two. If assistance with wording and layout is needed, we are here to help. Please realize the longer the approval process takes, the longer the completion process will take.
Can I see a proof before I place my order?
Your order must be placed before a digital proof can be created.
How long will it take to receive my proof?
Digital proofs typically take 2-4 business days to be created; our design team will email you the digital proof file once it is ready.
How long does it take to process an order?
We recommend ordering your online invitations 6-8 weeks prior to your preferred mailing date to accommodate the printing, production and quality control process and delivery to you. Printing and processing time for ready 2 print orders take approximately 2-3 weeks after final proof approval.
Commissioned/couture design orders are dependent on the specific design, printing technique(s) used, and the number of items ordered.
A design with letterpress printing and/or foil stamping could take approximately 4-6 weeks to produce, while flat printing is ready to ship in approximately 2 weeks.
The addition of laser cutting or calligraphy will add approximately 2-3 more weeks to the printing of your design. commissioned designs may vary between 3-6 months.
Orders are placed into the queue and are processed as they are received. It is very important to provide us with all the information in a timely manner. Although you may have placed an order, if we do not receive all pertinent information for your complete order, as needed, the order will be placed on hold and only after all the information has been received, it will be placed back into the queue again.
Please contact us for exact timeline.
DOES MY ORDER COME ALREADY TO put in the MAIL or do you mail them for me?
All orders require some assembly. They are not stuffed into the envelopes and/or sealed.
Items requiring some finishing touches include, but not limited to bellybands, jackets, ribbons, wraps, wax seals, envelopes. We do however have all stock layering, envelope liners and tags already adhered for you, where you do not have to self stick yourself, as some stationery companies require. You may simply have to peel off the protective adhesive backing and adhere to your item or wrap pre-cut ribbon or twine.
We will always have a invitation suite pre-assembled for you to use a a guide for assembly and stuffing. We also offer a exclusive stuffing, sealing and mailing service, at an additional cost, plus postage charges. If you have specific concerns and questions, please feel free to email at hello@byRNDS.com
Can I add items to my order or change my order once I submitted it?
Please contact us via this website contact button or by email at hello@byRNDS.com to see if this will be possible. It will depend on what you are ordering and how far the order is in the process.
Additional charges may apply to make changes to an order or it may not be possible once the printing process has begun.
can I cancel my order?
Since custom or personalized orders are immediately sent into production, therefore they may not be cancelled without a fee or forfeit of deposit or payment.
For online orders, once you approve and sign off on your digital proofs, your order cannot be cancelled without a fee &/or forfeit of payment. If there is a unforeseen circumstance, please reach out to us, we will try to accommodate your request, if possible.
can I expedite my order?
Rush production for custom design projects may be available for an extra charge and typically reduces printing time by half. Rush shipping options are also available. Upon ordering, please select the option best suited for your timeline.
Is there a full list of your fonts/motifs/papers?
We would be happy to discuss additional design elements. Please contact us via this website contact button or email us at hello@byRNDS.com.
Can I get paper stock samples of invitations?
Yes – our team will be happy to place a paper stock sample order for you. Please have the SKU numbers and contact us via this website contact button or email us at hello@byRNDS.com.; you can request up to 3. There is a $5.00 shipping charge for paper stock samples that are shipped via UPS Ground/ USPS Priority within the USA; if you need Next Day delivery, there is a $25.00+ shipping charge. If your samples are shipping outside the USA, please request a price quote from our team for the shipping charge.
Can I get wedding invitation samples?
Yes – you can place an Invitation sample order. Please refer to the item pages and order these via our website. Prices vary. Please realize, these samples will not be wording specific to you, they are general or some will be unprinted. If you place an wedding invitation order, within 30 days, you will be credited for these samples. There is a $10.00 shipping charge per 3 sample order that are shipped via UPS Ground or USPS Priority within the USA; if you need Next Day delivery, there is a $25.00+ shipping charge. If your samples are shipping outside the USA, please request a price quote from our team for the shipping charge.
If you would like a custom order and request physical sample of your wording and what your invitation suite will look like prior to printing, you will be charged $50 and once your order has been finalized, you will receive credit for the amount of the sample towards your order.
How long will my jewelry /apparel order take?
Since these pieces are custom made, they will take from 5-8 business days before the order will be shipped.
Can I order by TELEPHONE oR email or only via website?
Whichever method works best for you, works for us. We can begin the order process by phone. Please contact us via this website contact button or email us at hello@byRNDS.com and one of our helpful experts will contact you and guide you through the process. Please note when starting the process via phone, a credit card and an email address will be required to send you a receipt and tracking number. If your order is placed via email, we will send a PayPal request for payment for security purposes. You can also place orders through our website. NOTE: Your email address will never be used for soliciting or sold.
Can you print guest addresses on my invitation envelopes?
In most cases, yes we can print coordinating guest addressed envelopes. Please indicate this request in the special instructions. Once we receive your order, we will email you a price quote for this service and provide you with an Excel spreadsheet to fill out. we also make work with calligraphers to hand finish your envelopes, upon request.
Can you custom design lined envelopes for my invitations?
In most cases, yes we can design a custom liner for your envelopes, at an additional charge. If it is not listed as an option with the design, please indicate this request in the special instructions. Once we receive your order, we will email you a price quote for this service and provide you with 2-3 options, depending on the invitation design.
How much postage will I need for my invitations?
We recommend that you bring your finished ensemble to your local Post Office to be weighed and measured for the appropriate postage. Additional postage may be required for larger items, including embassy, royalty, duchess or marquis items, large square, small square, size 7 and size 9 sizes.
Can I get a price quote for something custom or not shown on your website?
We would be happy to work with you to create a custom order. To receive a price quote, please contact us via this website contact button or email at hello@byRNDS.com with the following information:
• Your name
• Email address
• Shipping address (no PO Boxes)
• Phone number
• SKU number or a description of what you would like to order
• Quantities (minimum of 25 pieces)
• Printing method
• Ink color
• Envelope liner (if desired)
• Text to be printed on each item
• Will you be providing artwork? If so, please provide the high-resolution file so that we can have it evaluated for suitability for printing.
The following information is helpful so that we can offer suggestions if the quote is out of your price range or if the lead time is too long:
• What is your budget for this project?
• What is your timeframe to receive the order?
• What is your event date (if applicable)?
Please allow approximately 2-5 business days to receive your price quote. Additional time may be required depending on the complexity of the order or a team member may reach out to ask additional questions.
If you have questions, please feel free to contact our team. Contact us via this website contact button or email us at hello@byRNDS.com.
How does sales tax work?
We charge sales tax on orders; the current tax rate is 7.75% from our Alpharetta, Georgia design studio.
What payment methods do you accept??
We gladly accept Visa, MasterCard, Discover and American Express. You can also use PayPal on our website.
What shipping method do you use?
We try to ship the most cost efficient method. UPS, FedEx, USPS or local courier services, except in the case of APO/FPO shipments, which are sent via USPS. All orders are shipped from our Alpharetta, Georgia studio and will include shipping charges. No orders can be picked up at our studio, nor do we meet with clients to deliver, waiving shipping & handling charges.
How is my order packaged?
Your order will arrive beautifully presented in RNDS labeled boxes, which are packed for protection, when shipping and are placed in an outer shipping box.
I have received my order. I have questions.
We are here to help. Please contact us via this website contact button or email us at hello@byRNDS.com.